Customer Service Specialist 

A instructional program which consists of 6-modules that provides customer service basics such as:

  • Telephone etiquette

  • Business email

  • Communicating with the unsatisfied customers 

  • Instruction in Microsoft Office 2016. 


Upon completion of the course, students will be assisted in seeking employment as a Customer Service Specialist. 

State Approved 

LAD Learning Solutions (LLS):

LLS is a Community Based Organization with a mission dedicated to providing career training and job placement. 

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We are ready to help you get started. 


Day & Evening Classes 

LAD Learning Solutions welcomes all Veterans

State Approved 

Day & Evening 



Job Placement 

Social Media

If you know of someone who would be interested in one of our training programs, please forward the web site to them we will be happy to help assist them.

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Mission, Purpose and Objectives

The mission of LLS is to provide quality programs that integrate professional skills and career focus to empower customers in developing and achieving both their personal and career potentials.

LLS recognizes the worth and dignity of all people and is sensitive to the diversity of cultural and ethnic background represented in the customer population. All participants are encouraged to reach their potential within the framework of their individual needs, interests and capacities.

LLS employs instructional methods based on adult theory and is committed to the development of each student intellectual, analytical, critical thinking abilities. LLS instructional staff has over 20 years experience with teaching techniques that encourage active customer participation, projects, simulations, demonstrations, field trips and lectures from great speakers.

In order to attain its mission, LLS strives to provide excellence in education by hiring well-prepared, educated and experienced faculty and staff.  Each customer who completes the training will receive a certificate of completion.

We are pleased to be able to present our statement of Qualifications to you. The LLS team looks forward to being able to help you with your training needs.

639 North Broad Street Suite 202, Philadelphia PA. 19123

Crozer Medical Center Professional Office Building 2, 1 Medical Center Blvd Suite 224 Upland, PA.19015

(215) 769-1199