Customer Service Specialist 

An instructional program which consists of 6-modules that provides customer service basics, such as:

  • Telephone etiquette

  • Business email

  • Communicating with unsatisfied customers 

  • Instruction in Microsoft Office 2016. 

 

Upon completion of the course, students will be assisted in seeking employment as a Customer Service Specialist. 

State Approved 

LAD Learning Solutions (LLS):

LLS is a Community Based Organization with a mission dedicated to providing career training and job placement. 

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We are ready to help you get started. 

215-769-1199

LAD Learning Solutions welcomes all Veterans

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Mission, Purpose and Objectives

Our mission is to provide quality programs that integrate professional skills and career focus to empower customers in developing and achieving both their personal and career potentials.

LLS recognizes the worth and dignity of all people and is sensitive to the diversity of cultural and ethnic background represented in the student population. All participants are encouraged to reach their potential within the framework of their individual needs, interests and capacities.

LLS employs instructional methods based on adult theory and is committed to the development of each student's intellectual, analytical, and critical thinking abilities. LLS instructional staff has over 20 years experience with teaching techniques that encourage active student participation, projects, simulations, demonstrations, field trips and lectures from great speakers.

In order to attain its mission, LLS strives to provide excellence in education by hiring well-prepared, educated and experienced faculty and staff.  Each student who completes the training will receive a certificate of completion.

We are pleased to be able to present our statement of qualifications to you. The LLS team looks forward to being able to help you with your training needs.

1500 Spring Garden Street. Suite 101 Philadelphia  PA 19130

​Crozer Medical Center Professional Office Building 2, 1 Medical Center Blvd Suite 224 Upland, PA.19015

(215) 769-1199